Information We Collect
We may collect information you choose to provide directly, such as details you share when you contact us, book a meeting, or begin the setup flow for one of our integrations.
We may also collect limited technical information about how people use this website, such as page views, browser or device details, referral information, and approximate location data derived from IP addresses when analytics are enabled.
If you connect Lumen to third-party integrations, we may receive account, workspace, user, system, content, and metadata made available through the permissions you authorize for those integrations.
How We Use Information
We use information to:
- operate, maintain, and improve Lumen;
- respond to inquiries, demos, and support requests;
- provide the product experience and integrations you request;
- measure website usage and improve site performance; and
- protect the security and integrity of our services.
Analytics And Cookies
This website may use Google Analytics 4 to understand traffic and usage patterns. Google Analytics can use cookies or similar technologies to collect usage information. In this codebase, analytics only load when a Google Analytics measurement ID is configured.
Integration Data
When you connect Lumen to a third-party integration, we process the data made available through that integration as needed to deliver the product's core functionality.
The specific data available to Lumen depends on the permissions granted, the connected systems, and how your team uses the service.
How We Share Information
We may share information with service providers that help us run the website, analytics, scheduling, communications, and product infrastructure. We may also disclose information when required by law, to enforce our terms, or to protect rights, safety, and security.
We do not sell personal information for money, and we do not share data obtained from your integrations except when that sharing is necessary to provide, maintain, secure, or support the service you requested, or when required by law.
Data Retention
We keep information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You can choose not to submit information through the website, and you can avoid website analytics by blocking cookies or using browser privacy controls where available. If you connected Lumen to an integration, you can also disconnect or remove that integration.
Changes To This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page.
Contact
If you have privacy questions or would like to request access to or deletion of your information, contact the Lumen team using the contact options provided on this website.